Return Policy

Sincere thanks for shopping at www.caravan.com.np

In case you are not content with our service, we are always there for your assistance. If any purchase you have made through www.caravan.com.np have not entirely satisfied you, our return policy covers your distress.

Returns

You have 3 calendar days in order to return the product from the date of delivery. To be acceptable for a return, the product mustn’t have been used and must be in the original condition as you received it. The product must be in original packaging and requires the receipt you received during your purchase for proof of purchase.

The 3 Days Return period starts from the time of the first attempted delivery.

Disclaimer: Change of Mind return policy is applicable only to certain categories and restricted to certain sellers only.

Refunds

As soon as we receive the product, we will observe it and notify you that the product is well received. If the refund is approved, you can shop through www.caravan.com.np for other same priced items of your choice anytime according to your preference. You can also purchase product of higher budget by adding the surplus amount. We provide you with this privilege since www.caravan.com.np doesn’t offer cash back policy.

Note:  If customer asked for refund after online payment, Caravan will deduct gateway charge from the paid amount.

Shipping

It will be your sole responsibility to pay for the shipping charge during the return of the product. In the case that after receiving the product you do not prefer it or wish to exchange it with other product/s, the shipping charge is non-refundable. But if the company bears the responsibility of damaged or lower quality (than stated at www.caravan.com.np) product, the shipping charge is waived during the exchange.

If you have any queries/confusions about our return policy, you can cont act  us